PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE TERMS INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES (DEFINED BELOW) ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING TERMS, YOU MAY NOT USE OR ACCESS THE MELLOW MASSAGE WEBSITE, APP, OR SERVICES IN ANY MANNER. THE FULL LIST OF TERMS CAN BE VIEWED HERE.
These Terms of Use (the Terms) reflect the terms and conditions that you agree to when they create, maintain, and use an account with Mellow Massage (hereinafter, the Company). As reflected above, subscribing members of Mellow Massage (hereinafter, you & or Member) are strongly encouraged to read these Terms. Company reserves the right to change these terms at any time and will notify you if such changes take place.
Subscription Agreement – Mellow Memberships
This Subscription Agreement (the “Agreement”) is entered into between you (the “Member”) and the Mellow Group of companies (collectively, “Company”), which includes:
– Mellow Massage, LLC
– Mellow Downtown, LLC
– Mellow Massage Pacific Beach, LLC
– Mellow La Jolla, LLC
– Mellow College Area, LLC
1. Incorporation of Terms and Conditions
This Subscription Agreement is governed by, and incorporates by reference, the Company’s full Terms and Conditions, located at https://www.mellow-massage.com/terms-and-conditions (the “Terms”). By entering into this Agreement, you acknowledge that you have read, understood, and agreed to be bound by the Terms, including but not limited to provisions regarding waiver of liability, dispute resolution, health disclosures, and the Company’s privacy policy. In the event of any conflict between this Subscription Agreement and the Terms, this Subscription Agreement shall govern as to membership pricing and usage only.
2. Services and Plan Options
This subscription grants you limited rights to receive discounted massage services and other perks offered at participating Mellow locations. You agree that the services provided in exchange for the monthly fee (the “Fee”) constitute good and valuable consideration. Membership benefits do not roll over month-to-month. Appointments may be booked up to 12 months in advance.
Membership Options:
• 80 Minute Mellow Membership – $130/month (includes 1 x 80-minute massage, 10% off additional services)
• 50 Minute Mellow Membership – $115/month (includes 1 x 50-minute massage, 10% off additional services)
• Mellow+ Membership – $350/month (includes 4 x 50-minute massages, 10% off additional services)
3. Membership Usage Across Locations
Memberships are honored at all participating Mellow locations. Service availability and pricing may vary by location.
4. Appointment and Cancellation Policy
If you do not use your service during the month, the credit will expire and does not carry forward. Each month, your membership fee secures a reserved appointment slot exclusively for you, ensuring consistent access to our services and allowing us to allocate resources effectively. This commitment enables us to maintain a high standard of service for all members. We understand that unforeseen circumstances may arise; however, to uphold the benefits of this reservation system, unused credits do not roll over to subsequent months. This policy supports our ability to offer reliable scheduling and dedicated time for each member. To maximize your membership benefits, we encourage you to schedule your appointments in advance. Our team is available to assist with booking and to accommodate your scheduling needs to the best of our ability.
If you cancel or no-show within 24 hours of your appointment, your monthly credit for that appointment will be considered used.
5. Payment Authorization and Termination
By signing this Agreement, you authorize the Company to charge your card on file monthly for the Fee. The membership renews month-to-month until canceled by you. You may cancel by phone, email, or through the online booking platform. Cancellation takes effect 30 days from the date of notice, and you may still be charged during that period.
6. Minimum Age
You affirm that you are 18 years or older, of sound mind and body, and legally permitted to enter into this Agreement.
7. Acknowledgment of Plan Selection
By signing this Agreement, you confirm your selected membership plan and agree to the services, pricing, and limitations described herein.
